Terms of Service

【All products sold by Pink Moon are sold on an agency basis.】

(1) About taxes

Goods If the total price is over approximately (US) 120$ / (KR) 160,000₩ or if it is a knitwear product, consumption tax and customs duties may be charged on the price. In addition, even if you purchase additional overseas products other than the product in question and the purchase time is similar, the purchaser's personal customs clearance number is the same, so consumption tax and customs duties may be charged on the price of the purchased product.

(2) About personal customs clearance number

If you purchase without the name and customs clearance number matching Additional fees may apply . Please make sure the name and customs clearance number are correct before purchasing.

Customers who order using a family member's customs clearance number, please purchase using the name of the family member who issued the customs clearance number.

(example)
Based on the name displayed on the site at the time of purchase
- When purchasing with your own customs clearance number - Kim * Eun (person) -> Customs clearance number: Jo * Hye (mother) = Delivery is not possible

❌Kim*eun (yourself) -
> Customs clearance number: Kim*Eun (person) = Delivery available ✅

-When purchasing with a family member's customs clearance number - Jo*Hye (mother) -
> Customs clearance number: Jo*hye (mother) = Delivery available✅

Please note that delivery is not possible if the name on the site is incorrect or if the name is entered in English when purchasing.

(3) It says the product is unprocessed

Although it is not processed on the site, it is actually processed. When overseas delivery departs, the interest rate changes from unprocessed to low.
The point at which it changes from unprocessed to processed is one of the steps listed in “ Delivery processing process when purchasing a product ” above.
We would like to inform you that the process will change to processing in step (7) .

(4) Why are additional fees incurred?

Additional fees may be incurred due to errors in information transcription.
Because it has to be re-processed and then shipped.
The delivery company provides information on customs re-processing.
This is because you cannot receive the application if you do not pay the fee.

we This is not the commission that Pink Moon receives. Delivery company, customs
This is an additional cost that must be paid.
Therefore, I ask for your understanding.

- Change customs clearance number after shipment 7000 won

- Change name after sending 24,000 won

- Up to 40,000 won for address change after shipping

(5)About delivery

From confirmation of payment to shipment of product On average, it takes about 15 to 30 days to arrive.
※It may take up to 40 days.
※A fee will be charged for changing the address after delivery. Up to 40,000 won
※ Since all products are shipped from overseas and the process of being delivered to the domestic courier company is long, please understand that it may take some time for the tracking number to be confirmed and reflected.

【 Shipping Fee 】

For purchases over 80,000 won: Free shipping
For purchases under 80,000 won: 5,000 won※ 12,000 won for Jeju/mountainous islands

- The shipping tracking number cannot be confirmed.

As this is an overseas delivery product, tracking is possible when the courier collects the product after it is received in Korea. ※ Since all products are shipped from overseas and the process of being delivered to the domestic courier company is long, it takes time for the waybill number to be confirmed and reflected. Please understand that this may take some time.

- When can I check the delivery tracking number?

You can check delivery within 3-5 days after sending an email.
※In case of natural disaster or adverse weather conditions, it may be delayed than usual.
 

【 Shipping related information 】

※ Since our store handles overseas products, it takes 15 days on average from confirmation of payment to shipment of the product, depending on the product. Up to 30 days There may be cases where it gets caught.

※ Since all products are shipped from overseas and the process of being delivered to the domestic courier company is long, please understand that it may take some time for the tracking number to be confirmed and reflected.

※ When ordering, please be sure to enter both your first and last name. If you enter only the last name or first name, customs clearance may not be possible during the delivery process, and if the correct name is not confirmed, delivery may take longer than the average time, so please be sure to check this.

※ We do not support address changes after ordering, so we ask buyers to check their address before ordering. Also, in principle, cancellation is not possible even if the product is defective.

 

【 caution 】


※Please understand that our store is not responsible for any loss or damage during delivery.

※Please note that we are not responsible for any problems arising from delivery delays due to the buyer's lack of contact or address errors.

※Even if the product is returned due to an error in the buyer's address, the reshipment process takes time, so please be sure to check your name and address before ordering.
 

(6) Regarding cancellation, refund, and return
※Please understand in advance that we cannot accept changes to the product after purchase (deposit) or cancellation due to the buyer's circumstances.

※If the product is different from what you purchased or arrives with a significant defect, please contact us within 7 days along with photos of the defect or problem area. We will cover shipping costs and exchange only for unused items.

※If the same product is in stock, we will exchange it. If the same product is not in stock, we will promptly refund you.

※To prevent such problems from occurring, we ask that you inspect the condition of the product as thoroughly as possible before shipping it to us.

※Please understand in advance that after ordering a product, we may cancel the product at our discretion if problems arise due to lack of stock or other issues. However, in such cases, we will inform you of the reason in advance and a refund will be processed.

【 caution 】
※ Buyers are requested to carefully check and pay attention to the information below.
※ Other than the delivery period indicated when purchasing the product, we do not accept requests for delivery earlier than the date desired by the purchaser or the period indicated, or additional requests regarding delivery in the request box.
※ In some cases, we may not be able to respond to the information listed in your request, so please inquire in advance when purchasing.

※ Our products are sold on an agency basis. Therefore, the size chart listed at the store where you are shipping may only indicate the recommended weight. Therefore, please understand that we cannot respond even if you ask questions about detailed dimensions through our store.

※ Due to the fact that overseas products are sold on an agency basis, sewing repair defects may occur. Additionally, if the production period or manufacturer is different, there may be slight changes in design and material. In order to reduce defective and defective products as much as possible, we conduct an additional internal inspection before sending them to our customers. However, if you are a person who pays great attention to small details, are sensitive, or require a perfect product, we would appreciate it if you refrain from purchasing.

※ Please understand that due to the nature of visual confirmation through a PC (computer) or mobile phone, the product image may be slightly different from the actual color tone. Because we prioritize low prices for our products, they are delivered through simple inspection and simple packaging. Please be sure to check as cancellation requests cannot be made for cancellations that occur even though we have notified you of the above facts in advance.