FAQ (Frequently Asked Questions)

(1) What is the delivery period?

It takes about 10 to 15 days on average to arrive from confirmation of payment to shipment of the product.
※It may take up to 30 days.
※ Since all products are shipped from overseas and the process of being delivered to the domestic courier company is long, please understand that it may take some time for the tracking number to be confirmed and reflected.

(2) The delivery tracking number cannot be confirmed.

Since this is an overseas delivery product, tracking is possible when the courier collects the product after it is received in Korea. ※ Since all products are shipped from overseas and the process of being delivered to the domestic courier company is long, please understand that it may take some time for the tracking number to be confirmed and reflected.

(3) When can I check the delivery tracking number?

You can check delivery within 3-5 days after sending an email.

※In case of natural disaster or adverse weather conditions, it may be delayed than usual.

(4) It says the product is unprocessed

Although it is not processed on the site, it is actually processed. When overseas delivery departs, the interest rate changes from unprocessed to low interest.

(5) Are returns and cancellations possible?

This may be possible if you contact us within 1 hour after receiving the product. Please note that returns and cancellations are not possible in other cases.

(6) I wonder where the product is now.

Due to the large number of orders, it is difficult to provide detailed information on the current delivery status for each customer. Please check the notices and instructions on the website. If it is later than any other period, we will notify you of the delay in delivery on our website, so please check.

(7) Can I use someone else’s customs clearance number?

No✖ If you purchase with a name and customs clearance number that do not match , additional fees may be charged. Please make sure the name and customs clearance number are correct before purchasing.

Customers who order using a family member's customs clearance number, please purchase using the name of the family member who issued the customs clearance number.

(example)
Based on the name displayed on the site at the time of purchase
-When purchasing with your own customs clearance number-
Kim*Eun (person) -> Customs clearance number: Jo*Hye (mother) = Delivery not possible ❌

Mr. Kim*Eun (yourself) -> Customs clearance number: Mr. Kim*Eun (yourself) = Delivery possible ✅

-When purchasing with a family member's customs clearance number-
Jo*Hye (mother) -> Customs clearance number: Jo*Hye (mother) = Delivery possible✅

Please note that delivery is not possible if the name on the site is incorrect or if the English name is entered incorrectly when purchasing.

(8) Why are additional fees incurred?

Additional fees may be incurred due to errors in information transcription.
Because it has to be re-processed and then shipped.
The delivery company provides information on customs re-processing.
This is because you cannot receive the application if you do not pay the fee.

Not the commission that Pink Moon receives, but the shipping company and customs.
This is an additional cost that must be paid.
Therefore, I ask for your understanding.

(9) Where can I make inquiries?

https://pinkmoon.tokyo/pages/contact

Kakao Channel @pinkmoontokyo

It's difficult to make phone calls, so please come to the door.